How to Order

Submit Your Request

Fill out our Order Request Form with details about your dream piece.

We usually review and reply within 24–48 hours.

Order Confirmation

Once accepted, you’ll receive a confirmation email and we'll schedule a design consultation to finalize your vision.

Deposit Payment

A deposit is required to start production. An invoice will be sent after confirmation.

Final balance is due when your piece is ready to ship.

Design & Production

After your deposit, we start sourcing materials and creating your piece.

Production typically takes 2–6 weeks depending on the design.

Final Payment & Shipping

When your order is complete, we’ll notify you for final payment.

Your custom piece ships right after your balance is cleared!

Shipping Information

Domestic Shipping (U.S.)

We ship via trusted carriers like UPS and FedEx.

Delivery usually takes 3–7 business days.

International Shipping

We ship worldwide!

Delivery times and costs vary — reach out for a custom quote.

Note: Shipping times are estimates and may be affected by carrier delays.

Frequently Asked Questions

Are all dresses handmade?

Yes! Every piece is custom-made just for you with careful craftsmanship.

How do I send my measurements?

We’ll send you simple instructions after your order is confirmed.

Need help? We’ll guide you through it!

Can I make changes after production starts?

We suggest finalizing all details before we begin.

Changes during production might not be possible to avoid delays.

What if I need my order urgently?

Let us know during your consultation if you have a specific deadline.

Rush options may be available (additional fees may apply).

Do you offer rush orders?

Depending on our schedule, yes!

Please contact us to check availability.

How should I care for my piece?

Full care instructions come with your order.

Can I cancel my order?

Orders cannot be cancelled once a deposit has been made. However, we offer a review period before production begins—this is your opportunity to discuss design details, pricing, and make a final decision. If you choose not to proceed, cancellation must occur during this stage. Once the deposit is paid and work has started, the order becomes final and non-refundable due to the custom nature of our process.

How can I reach you?

Email us at info@myemuse.com or contact us via our Contact Page anytime!

Where are you located?

We are based in Dallas, Texas, but we proudly serve clients nationwide. No matter where you’re located, you can place an order and have your custom piece delivered to you.